Books First Africa – Privacy Policy

Last updated: September 2025

At Books First Africa, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you shop with us online, purchase in-store, or engage in our literacy programs.

1. Information We Collect

We may collect the following information when you interact with Books First Africa:

Personal Information: Name, email, phone number, billing/delivery address.
Payment Information: Mobile money details (M-Pesa), credit/debit card details (processed securely by third-party providers).
Order History: Records of your purchases, returns, and wholesale orders.
Device & Usage Data: Browser type, IP address, and website activity (to improve your online experience).
Community Participation: If you take part in literacy campaigns or book donations, we may collect details related to contributions.

2. How We Use Your Information

Your information is used to:

Process and deliver orders.
Provide customer support.
Improve our products, services, and website.
Send updates, promotions, and literacy campaign news (only if you opt-in).
Fulfill wholesale and institutional agreements.

3. Sharing of Information

We do not sell or rent your personal information. We may share limited information only when necessary:

Delivery Partners: To deliver your books.
Payment Processors: To securely complete transactions.
Legal Requirements: If required by law or court order.

4. Data Security

We take reasonable technical and organizational measures to protect your information, including encrypted payment gateways and secure servers. However, no system is 100% secure, and you share data at your own risk.

5. Cookies & Tracking

Our website uses cookies to:

Remember your preferences and shopping cart.
Improve user experience and website performance.
Analyze site traffic and customer behavior (using analytics tools).

You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your data (subject to legal and business record-keeping obligations).
Opt-out of marketing communications at any time.

7. Children’s Privacy

Books First Africa does not knowingly collect personal data from children under 13. Parents/guardians should supervise online purchases for minors.

8. Third-Party Links

Our website may contain links to external sites (e.g., publishers, partners). We are not responsible for their privacy practices and encourage you to review their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted on this page with the “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us:

📧 Email: sales@booksfirst.africa
📞 Phone: +254 785 550 546
🌐 Website: booksfirst.africa