Books First Africa – Return Policy

Overview

At BooksFirst.Africa, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy for eligible items.

Eligibility for Returns

Timeframe: Items must be returned within 14 days of delivery.
Condition: Books must be unused, in their original condition, and include all original packaging and materials.
Exclusions: Digital products, personalized items, or books marked as non-returnable at the time of purchase are not eligible for return.

Return Process

Contact Us: Email us at sales@booksfirst.africa with your order number and reason for return to request a return authorization.
Pack the Item: Securely package the book(s) in the original packaging, including any accompanying materials.
Ship the Item: Send the package to the return address provided in the return authorization email. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund or Exchange: Once we receive and inspect the returned item, we will process a refund to your original payment method or an exchange, based on your preference, within 5-7 business days.

Defective or Incorrect Items

If you receive a defective or incorrect book, please contact us within 7 days of delivery. We will provide a prepaid return label and issue a full refund or replacement upon receipt of the item.

Refunds

Refunds will be issued to the original payment method, excluding any original shipping fees.
Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider.

For any questions or assistance with returns, reach out to us at sales@booksfirst.africa or call us at +254 785 550 546.